FAQ

Meet LYRA

What is LYRA?

LYRA is VAEG's 27-inch pink gaming monitor, combining a 165Hz Full HD IPS display with a fully adjustable stand.

Our debut colourway? Bubblegum, of course. ♡

Is LYRA suitable for gaming?

Absolutely. LYRA features a 165Hz refresh rate, Full HD resolution, IPS panel technology and a manufacturer-rated 1ms response time.

Actual performance depends on your device, graphics settings and connection.

Can I adjust the monitor?

Yes! LYRA supports height adjustment, tilt, swivel and pivot, including portrait orientation.

Hits at every angle. Literally.

Can LYRA be mounted on a monitor arm?

Yes. LYRA features a removable stand and supports 100mm x 100mm VESA mounting.

Please verify your monitor arm's compatibility before purchasing.

Does LYRA have built-in speakers?

No. LYRA does not include built-in speakers.

What ports does LYRA have?

  • 1 × DisplayPort 1.2

  • 1 × HDMI 1.4

  • 1 × USB 2.0

What's included in the box?

Your LYRA monitor comes with:

  • 1 × LYRA 27-inch gaming monitor

  • 1 × Power supply

  • 1 × DisplayPort (DP) cable

  • 1 × User manual

A HDMI cable is not included.

Orders and delivery

Do you offer free shipping?

Yes! VAEG offers free standard shipping Australia-wide.

How long does shipping take?

Orders are generally dispatched within 1–3 business days after purchase.

Standard delivery typically takes another 2–6 business days, depending on your location. Regional and remote deliveries may take longer.

Can I track my order?

Yes. We'll email you tracking information when your order is dispatched.

Do you ship internationally?

Our store does not support international shipping, but if you send an enquiry via our Contact page with your postal address, we can quote you on the shipping costs as well as taxes and duties, which you would be fully liable for. Payment can be made via bank transfer. 

Returns and warranty

Can I return LYRA if I change my mind?

Yes. We accept eligible change-of-mind return requests within 30 days of delivery.

The product must be unused, unopened and in its original sealed packaging.

Can I return LYRA after opening the box?

Opened or used products aren't eligible for voluntary change-of-mind returns.

However, your Australian Consumer Law rights still apply if the product is faulty, not as described or otherwise fails to meet a consumer guarantee.

How much does a change-of-mind return cost?

For approved change-of-mind returns, we provide a prepaid Australia Post return label.

A flat $20 return-shipping fee is deducted from your refund.

This fee does not apply to remedies required under Australian Consumer Law.

Does LYRA come with a warranty?

Yes! Every LYRA gaming monitor purchased from VAEG includes a 12-month VAEG warranty, commencing on the date of delivery.

The warranty covers defects in materials and workmanship arising under normal use.

For eligible claims, VAEG covers return shipping, replacement parts, repair labour and any applicable replacement and redelivery costs.

Your Australian Consumer Law rights apply independently of this warranty.

How do I make a warranty claim?

Email hello@vaeg.com.au with your order number, a description of the issue and supporting photographs or videos.

We'll assess the information and, if physical inspection is required, provide a prepaid Australia Post return label and instructions.

What if my monitor arrives faulty or damaged?

Contact VAEG Customer Care with your order number and details of the issue.

We'll help arrange an appropriate remedy in accordance with Australian Consumer Law.

Customer support

How can I contact VAEG?

Email hello@vaeg.com.au.

We aim to respond within two business days.


Still curious? Got ideas?

We love feedback. Email us with colour or product requests and we'll make it happen ~

VAEG - Performance with personality.