Terms of Service

Last updated: 26/10/2026

Welcome to VAEG, where performance meets personality.

These Terms of Service govern your use of our website and purchases through our online store.

By accessing our website or placing an order, you agree to these terms, subject to your rights under Australian law.

Products and descriptions

VAEG sells gaming monitors and related products.

We make reasonable efforts to ensure our product descriptions, specifications, photographs and prices are accurate.

Product colours may vary slightly depending on screen settings and lighting conditions. This does not limit your rights if a product is not as described.

Pricing and payment

Prices are displayed in Australian dollars (AUD).

Any applicable taxes or additional charges will be disclosed as required before checkout.

Payment must be authorised before an order can be processed.

If a genuine pricing or listing error affects your order, we will contact you and explain the available options, including a refund where appropriate.

Orders and availability

Orders are subject to stock availability and payment verification.

You will receive an order confirmation email after placing an order.

If we cannot fulfil your order, we will notify you and arrange an appropriate refund.

Shipping and delivery

VAEG currently ships within Australia only.

We offer free standard Australia-wide shipping, with orders generally dispatched within 1–3 business days after purchase.

Estimated delivery times and additional information are available in our Shipping Policy.

Change-of-mind returns

Eligible unused and unopened products may be returned for change of mind within 30 days of delivery, subject to our Refund & Return Policy.

Approved change-of-mind returns incur a flat $20 return-shipping fee, deducted from the refund.

These conditions do not restrict your Australian Consumer Law rights.

12-Month VAEG Product Warranty

LYRA gaming monitors purchased from VAEG include a 12-month voluntary warranty, commencing on the date of delivery.

This warranty covers defects in materials and workmanship arising under normal use.

How to make a warranty claim

1. Contact hello@vaeg.com.au with your order number, a description of the issue and supporting photographs or videos.

2. We'll review the information and may request additional details or troubleshooting steps.

3. If physical inspection is required, we'll provide a prepaid Australia Post return label and return instructions.

4. Once received, we'll assess the product and determine the appropriate resolution.

5. For an eligible voluntary warranty claim, VAEG will arrange a repair, replacement or refund in accordance with these terms and applicable law.

Warranty costs

For eligible claims under the voluntary warranty, VAEG covers:

• Prepaid return shipping for assessment.

• Replacement parts and repair labour.

• Replacement product costs where replacement is provided.

• Shipping repaired or replacement products back to the customer.

Warranty exclusions

The voluntary warranty does not cover damage caused by accidents, misuse, unauthorised modifications or improper handling.

If inspection identifies an issue outside the voluntary warranty, we'll contact you before arranging any chargeable service or return delivery.

These exclusions do not limit any rights or remedies available under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your consumer rights apply independently of the voluntary warranty and may continue beyond the 12-month warranty period.

Warranty provider

VAEG
ABN: 64 990 523 701
PO Box 3068
Lansvale NSW 2166
Australia
Email: hello@vaeg.com.au

Product use and safety

Please follow the product's setup, electrical safety and operating instructions.

Ensure monitor stands and mounting equipment are installed securely and are compatible with the product.

Intellectual property

Unless otherwise stated, VAEG's original branding, graphics, written content and website materials are owned by or licensed to VAEG.

You must not reproduce protected content without permission or another lawful basis.

Website use

You agree not to misuse our website, interfere with its operation or use it for unlawful purposes.

Third-party services

Our website is powered by Shopify and may use third-party payment, shipping and technology providers.

These providers may have separate terms and privacy policies.

Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

To the extent permitted by law, VAEG is not responsible for losses caused solely by circumstances outside our reasonable control.

Governing law

These terms are governed by the laws of New South Wales, Australia, subject to mandatory consumer protections that apply.

Contact

VAEG Customer Care
hello@vaeg.com.au
PO Box 3068, Lansvale NSW 2166, Australia
ABN: 64 990 523 701

We aim to respond within two business days.