Refund policy

Refund & Return Policy

Last updated: 20/10/2026

At VAEG, we want you to love your setup. If something isn't quite right, we're here to help.

Change-of-mind returns

We accept eligible change-of-mind return requests within 30 days of delivery.

To qualify for a change-of-mind return, your item must:

  • Be in its original condition, without damage or signs of use beyond what is reasonably necessary to inspect it.

  • Include all original accessories, cables, components and documentation.

  • Be returned in its original packaging, with suitable protection for transport.

  • Have proof of purchase.

Please contact hello@vaeg.com.au or submit a return request through your VAEG customer account before sending anything back.

Returns are subject to inspection after arrival.

Return shipping

For eligible change-of-mind returns, VAEG provides a prepaid Australia Post return label.

A flat $20 return-shipping fee will be deducted from your refund.

Once your return is approved and your label has been issued, securely package your monitor and lodge it at an Australia Post Office counter. Please retain your lodgement receipt and tracking details.

Do not send returns to a Parcel Locker or place them in a street posting box.

Please wait for our return instructions before posting your item.

Faulty, damaged or incorrect products

Your purchase comes with guarantees that cannot be excluded under the Australian Consumer Law.

If your product is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee, please contact hello@vaeg.com.au with your order number, a description of the issue and any relevant photographs.

We may suggest troubleshooting steps or request further information before arranging an assessment.

Where a return is required, we'll provide return instructions and a prepaid Australia Post label or arrange another appropriate collection method.

For a major failure, you may be entitled to choose a refund or replacement. For a failure that is not major, we may repair the product within a reasonable time. If we cannot do so, you may be entitled to a refund or replacement.

Where a product fails to meet a consumer guarantee, VAEG will meet its legal obligations concerning reasonable return or transport costs. The $20 change-of-mind fee does not apply to remedies required under Australian Consumer Law.

Refunds

Once an eligible return has been received and inspected, we will confirm the outcome by email.

Approved refunds will be issued to the original payment method, where possible.

For change-of-mind returns, the applicable $20 return-shipping fee will be deducted from the refund.

Refunds required by Australian Consumer Law will be provided in accordance with your statutory rights.

Please allow approximately 5–10 business days for a processed refund to appear, depending on your payment provider. 

Contact

VAEG Customer Care
hello@vaeg.com.au
PO Box 3068, Lansvale NSW 2166, Australia
ABN: 64 990 523 701

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.