Privacy policy

Privacy Policy

Last updated: 20/10/2026

VAEG respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, purchase our products or contact us.

Personal information we collect

Depending on how you interact with VAEG, we may collect or process:

  • Contact details: Name, email address, telephone number, billing address and delivery address.

  • Payment and transaction information: Payment method, payment confirmation, order details, refunds and transaction history.

  • Account information: Account credentials, preferences and settings.

  • Shopping activity: Products viewed, items added to your cart and purchases or returns.

  • Communications: Customer support enquiries and correspondence.

  • Device information: Browser, IP address, device identifiers and network information.

  • Website usage information: How you interact with and navigate our store.

Payment information is processed using our payment service providers and Shopify's payment infrastructure, as applicable.

How we collect information

We may collect personal information directly from you, automatically through our website and cookies, or through service providers and business partners involved in operating our store.

How we use personal information

We use personal information to:

  • Process purchases, payments, deliveries, returns and refunds.

  • Manage customer accounts and order communications.

  • Provide product assistance and customer support.

  • Maintain website security and prevent fraud.

  • Improve our products, services and shopping experience.

  • Provide personalised website experiences and advertising where enabled.

  • Send marketing communications where permitted by law.

  • Meet legal and regulatory obligations.

Shopify and service providers

Our online store is hosted by Shopify.

We may disclose information to Shopify and other service providers where necessary to operate our business, including payment processors, delivery carriers, website analytics services, customer support tools and marketing providers.

Shopify may process information from interactions with our store and other Shopify services to provide and improve its platform and certain enhanced features.

For information about Shopify's handling of customer information, visit:

https://www.shopify.com/legal/privacy/app-users

You may also visit Shopify's privacy portal:

https://privacy.shopify.com/en

Cookies and advertising

Our website may use cookies and similar technologies to operate shopping features, remember preferences, analyse website usage and support personalised advertising.

Depending on your location and the services enabled, you may be able to manage certain privacy preferences through our website, your browser or Shopify's privacy tools.

Marketing communications

If you subscribe to VAEG marketing, we may send product announcements, promotions and other updates.

You can unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

We may continue sending essential transactional communications about your orders.

Sharing personal information

We may share personal information:

  • With providers supporting payment processing, shipping, technology, analytics and customer service.

  • With marketing and advertising partners where applicable.

  • When you request or authorise a disclosure.

  • Where necessary to comply with applicable law or valid legal processes.

  • In connection with a legitimate business transfer or restructuring.

We do not disclose personal information to unrelated parties without an appropriate business or legal basis.

International data processing

Although VAEG currently sells only within Australia, Shopify and our service providers may store or process personal information overseas.

Where applicable, international transfers are handled in accordance with relevant legal requirements and the arrangements of our service providers.

Children's information

Our services are not intended for children to use independently.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

Parents or guardians may contact us regarding information submitted by a child.

Information security and retention

We take reasonable measures to protect personal information against misuse, loss and unauthorised access.

We retain information for as long as reasonably necessary to operate our business, fulfil orders, resolve disputes and comply with legal obligations.

No electronic system can guarantee complete security.

Your privacy rights

Depending on applicable law, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of information in certain circumstances.

  • Manage marketing preferences.

  • Exercise other applicable privacy rights.

We may need to verify your identity before processing a request.

You can contact VAEG or use relevant privacy controls provided by Shopify.

Privacy complaints

If you have a concern about how we handle personal information, please contact us.

We will review your enquiry and respond in accordance with applicable law.

Where applicable, you may also be able to contact the Office of the Australian Information Commissioner.

Third-party websites

Our website may contain links to third-party websites or services.

Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to this policy

We may update this Privacy Policy to reflect changes in our operations, technology or legal requirements.

The latest version will be published on our website with an updated date.

Contact

VAEG
ABN: 64 990 523 701
Email: hello@vaeg.com.au
PO Box 3068, Lansvale NSW 2166, Australia

We aim to respond to general customer enquiries within two business days. Privacy requests and complaints will be handled in accordance with applicable law.