Shipping Policy

Last updated: 26/10/2026

Your new setup deserves a smooth arrival. Here's everything you need to know about shipping with VAEG.

Free Australia-wide shipping

VAEG offers complimentary standard shipping on all orders within Australia.

Orders are dispatched from Sydney, NSW, using Australia Post or another suitable delivery service where necessary.

Processing and dispatch

Orders are generally dispatched within 1–3 business days after purchase, subject to payment confirmation and stock availability.

Business days exclude weekends and public holidays.

If an unexpected issue affects your order, we'll contact you with an update.

Estimated delivery times

After dispatch, standard delivery estimates are generally:

• Within NSW: Approximately 2–4 business days.

• Interstate: Approximately 3–6 business days.

Including processing, delivery may take approximately 3–9 business days from purchase, depending on your destination.

These estimates are not guaranteed delivery dates. Regional and remote locations, peak periods and carrier disruptions may result in longer delivery times.

Order tracking

Once your order has been dispatched, we'll email you a shipping confirmation with tracking information when available.

Delivery and handling

LYRA is a fragile electronic product and is packaged for transport.

We recommend inspecting your parcel upon arrival and retaining the packaging until you're satisfied with your purchase.

If your product arrives damaged or incorrect, please contact us with your order number and any relevant photographs.

Incorrect delivery addresses

Please check your delivery details carefully before completing checkout.

If you notice an error, contact us as soon as possible. We'll try to assist, although address changes may not be possible after dispatch.

Delayed or missing parcels

If your order is significantly delayed, missing or incorrectly marked as delivered, please contact us.

We'll assist with investigating the delivery and provide any remedy required under Australian Consumer Law.

International shipping

VAEG currently ships within Australia only.

If you require international shipping, please send an enquiry to the following contact details, or via our Contact page. It will be shipped under DDU (Delivered Duty Unpaid). Under these terms, the buyer is responsible for paying any import duties, local taxes, or customs broker fees before the shipping carrier will hand over the package. We will quote you on the shipping costs, taxes and fees liable to country and bank transfer details for payment as our site currently does not support international purchases.

VAEG Customer Care
hello@vaeg.com.au
PO Box 3068, Lansvale NSW 2166, Australia
ABN: 64 990 523 701

We aim to respond within two business days.